For client analysts
Read results, analyse them properly, use the AI report, personas and Ask, and export or share what you find.
This course is for people at a client who read and analyse results. Analysts have read-only access. Client admins should take this course too, then For client admins. Sign in at app.smartsurvafrica.com. To practise, use the demo at demo.smartsurvafrica.com as analyst@akwaababank.demo (password demo-password).
- 1
Sign in and find your way
Sign in to the console, read the left menu, and know what your role lets you do.
4 min - 2
Overview and the surveys list
See today’s numbers at a glance, then find any survey and open its results.
4 min - 3
Read a survey’s results
The Overview tab of a survey’s results: funnel, answers per question, cross-tab, quotas, weighting and the responses table.
7 min - 4
Trends, map, themes and media
Follow a tracker across waves, see answers by region, read themes from open answers, and browse photos and voice notes.
6 min - 5
Analyze: cross-tabs, filters and segments
The Analyze tab’s Cross-tabs: any question by any group, with significance letters, a chi-square test and exports.
7 min - 6
Analyze: drivers and the fieldwork funnel
Find which answers move your score most, and see where people stop and when best to send.
6 min - 7
Analyze: quality, cost and compare
Check data quality, track spend against budget, and compare two waves, segments or surveys.
6 min - 8
The executive report
One click writes a headline, key findings with their numbers, group differences, themes, recommendations and caveats.
5 min - 9
Personas
Group respondents by how they answered, with a name, share, what sets each group apart and who is in it.
4 min - 10
Ask your data, and ask across surveys
Type a question in plain words. SmartSurv computes the answer from your results and shows a chart.
4 min - 11
Downloads and share links
Download a branded PDF, a PowerPoint or a CSV, and share a live read-only results page.
4 min - 12
The call log
Every survey call in one place: calls SmartSurv placed, people ringing the survey line, and call-backs after a missed call.
4 min - 13
Billing: plan, usage and invoices
The Billing page shows SmartSurv’s fees for your account: plan, usage this month, invoices, payments and credit.
4 min