The call log
Every survey call in one place: calls SmartSurv placed, people ringing the survey line, and call-backs after a missed call.
What you will learn
- Filter the call log
- Open a call: status, minutes, cost, transcript and recording
Step by step
- Open left menu Research → Calls (app.smartsurvafrica.com/calls). From a voice survey’s results you can also press Calls.
- Filter by survey (All surveys), status, kind (Every kind: we called, they called the line, call-back, simulator), dates, or Search calls (number ending, question…).
- Read the totals at the top: calls, completed, minutes and cost.
- Each row shows When, Survey, Respondent (masked), Kind, status, Reached (questions) and Cost. Simulator calls are marked Simulated.
- Click Open on a call: Status, Duration, Attempt, Questions reached, Minutes billed, Cost estimate, Started, Ended, Last question, the Transcript and, when recordings are kept, a Call recording player.
What you will see
- “No calls yet” until a voice survey dials someone, someone rings the survey line, or you try a call in the Simulator.
- Statuses such as queued, ringing, answered, completed, no answer, busy, failed and cancelled.
Check yourself
Pick an answer for each question, then press Check my answers. Nothing is saved or sent.