The incentive wallet
Your wallet holds the money your respondents are paid from. Learn how to fund it and read its ledger.
What you will learn
- Read balance, reserved and available
- Fund the wallet
- Know the difference between the wallet and SmartSurv fees
Step by step
- Open left menu Money → Wallet & billing (app.smartsurvafrica.com/wallet).
- Each currency has its own wallet: Balance, Reserved (set aside for completed surveys whose payment is on its way) and available.
- The Ledger lists top-ups, reserves, releases and debits.
- To fund it online, use the wizard’s Quote & pay step: the payment tops up the wallet and launches the survey.
- To fund it by bank transfer, send the money as agreed and ask SmartSurv operations to record the top-up.
What you will see
- SmartSurv fees card: your plan and fees to pay, with Open Billing. Fees are separate from this wallet.
Check yourself
Pick an answer for each question, then press Check my answers. Nothing is saved or sent.